Privacy Policy

At Puri Hotels Group, we are committed to safeguarding the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit and book through our website, PuriHotels.in, and interact with our services.

By using our website and booking a stay at any of our hotels, you agree to the practices outlined in this policy. Please read it carefully to understand how we handle your data.

1. Information We Collect

We collect personal information when you make a reservation, subscribe to our newsletter, or contact us for inquiries. The types of information we collect include:

• Personal Information: Name, contact information (phone number, email address), billing information (credit card details), and any other information you provide during the booking process.
• Reservation Details: Dates of stay, number of guests, room type, special requests, and preferences.
• Device and Usage Information: IP address, browser type, operating system, and website usage patterns to improve user experience and site performance.

2. How We Use Your Information

We use your personal information for the following purposes:

• Booking and Reservation Management: To confirm and manage your reservations, including sending you booking confirmations, reminders, and payment receipts.
• Customer Service: To respond to inquiries, resolve issues, and ensure the best possible guest experience during your stay.
• Marketing Communications: To send promotional materials and updates about new offers or services. You can opt-out of receiving marketing emails at any time by following the unsubscribe instructions in the emails.
• Improving Services: To analyze website usage, track preferences, and improve the functionality of our website and customer service.

3. Data Sharing and Disclosure

We do not share your personal information with third parties except in the following circumstances:

• Service Providers: We may share your information with third-party service providers (payment processors, marketing partners, etc.) who help us in fulfilling services related to your booking.
• Legal Requirements: We may disclose your personal information when required by law, such as to comply with legal processes or respond to lawful government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

4. Payment Information

We use secure payment gateways to process payments for hotel bookings. Your payment information (credit card details) is encrypted and transmitted securely. We do not store credit card information on our website.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These technologies help us:

• Track user behavior to analyze site performance and improve functionality.
• Remember your preferences and login details.
• Provide personalized offers and advertisements.

By using our website, you consent to the use of cookies. You can manage cookie settings through your browser.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee complete security.

7. Your Rights and Choices

You have the following rights concerning your personal information:

• Access and Update: You may request access to the personal information we hold about you and ask for corrections or updates.
• Opt-Out of Marketing Communications: You can unsubscribe from our marketing communications by clicking the unsubscribe link in any email.
• Deletion of Information: You may request that we delete your personal data, subject to certain exceptions required by law.

To exercise any of these rights, please contact us at contact@PuriHotels.in.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the way we collect and use your information. We will notify you of significant changes by posting an updated version of the policy on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights under this policy, please contact us at:

Puri Hotels Group
Email: contact@PuriHotels.in
Phone: +91-91145 91191

By using our website and services, you agree to the terms and conditions set forth in this Privacy Policy. Thank you for choosing Puri Hotels Group.